Terms and Conditions

Shetland Stays Limited: Terms and Conditions of Hire

Introduction These Terms and Conditions of Hire establish a contractual Agreement between Shetland Stays Limited ("us," "we," "our") and the person making the Booking along with all adult members of the party staying at our Property ("You," "Your," "Guest," "Client"). By Booking or staying in one of our properties, you agree to abide by these terms and conditions.

Definitions

"Agreement" refers to these Terms and Conditions of Hire, which constitute the contractual relationship between Shetland Stays Limited and the Guest.

"Shetland Stays Limited" (also referred to as "we," "us," "our") represents the company providing the accommodation services under these terms.

"Guest" (also referred to as "You," "Your," "Client") includes the person making the Booking and all adult members of the party who will be staying at the apartment.

"Booking" means the process by which the Guest secures accommodation for a specified duration, subject to these terms.

"Property" refers to the accommodation provided by Shetland Stays Limited for the duration of the Guest's stay.

"Personal Use" implies that the accommodation is provided for the Guests' personal, non-commercial use.

"Named Guests" are those individuals listed by the Guest at the time of Booking who are authorized to use the Property.

"Check-in" and "Check-out" are the designated times at which Guests may arrive and must depart from the Property.

"Security Deposit" refers to a pre-authorised amount on the Guest's payment card to cover potential damages or breaches of terms during their stay.

"Additional Charges" include costs incurred due to damages, breach of terms, or additional services beyond the standard provision.

"Force Majeure" refers to unexpected events outside our reasonable control, including but not limited to natural disasters, terrorism, and other major disruptions that could affect Bookings.

"Pet Policy" outlines the conditions under which pets may be allowed in the Property, including the responsibilities of pet owners.

"Data Protection" refers to the adherence to applicable Data Protection laws regarding the handling of personal data collected from Guests.

"Complaints Policy" outlines the procedures for handling and resolving complaints lodged by Guests during or following their stay.

1. Scope of Agreement
   1. This Agreement does not confer exclusive possession to the client or Guest and does not create a landlord-tenant relationship. It is strictly for short-term rental and does not confer any rights typically associated with residential tenancies.
   2. Rates are subject to change without prior notice unless specifically agreed upon in writing. Once a booking is confirmed and a deposit or full payment has been made, the rate agreed upon at the time of booking at the time of booking will not change.
   3. Value Added Tax (VAT) is applicable and charged at the current rate.
2. Agreement for Occupation
   1. Occupation of the Property is granted for the duration of the agreed hire period, for Personal Use by the Named Guests only, subject to these Terms and Conditions.
   2. Bookings must be made by individuals aged 18 and over. We reserve the right to refuse Bookings at our discretion.
   3. Check-in is permitted from 4 PM to 10 PM on the arrival day, and Check-out is required by 10:30 AM on the departure day unless otherwise arranged.
   4. If you want to increase your length of stay we will do everything possible, subject to availability of accommodation, to find something suitable for you. It must be borne in mind that this may not always be possible.
   5. If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the Property.
   6. You will not assign, underlet, sub-license, charge or part with possession of the whole or any part of the Property, take in lodgers or share occupation of the Property with any person in any way.
3. Payments and Fees
   1. Full payment is required within 24 hours of Booking. Failure to comply will result in the cancellation of the Booking.
   2. Payments through online travel agents are subject to the terms of those platforms.
   3. A Security Deposit, applicable to selected properties, will be pre-authorised on your card two days before Check-out and released minus any damages within 5 days post-departure.
   4. If you fail to pay any sum that is due under this Agreement when due, then you will pay us, on demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Bank of England's base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgment.
   5. Where Additional Charges (including charges for damage) are payable, you hereby authorise us to take them from the credit or debit card used to make the Booking. Our hold on your credit card will normally last for five days from the date of your departure. If no credit or debit card was used in the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due on the Check-out date, unless the context otherwise requires.
   6. If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow.
   7. If you lock yourself out of the Property and require the owners' assistance to re-enter the Property, we reserve the right to charge an administration fee, as an Additional Charge.
   8. Should you report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by you, and where usage instructions have been provided, we reserve the right to charge you for the maintenance call out, as an Additional Charge.
4. Cancellation and Changes
   1. Cancellations must be made at least 14 days prior to arrival for a full refund. Cancellations within 14 days of arrival or in the case of no-shows will result in a charge of the full reservation amount.
   2. We reserve the right to cancel or alter Bookings due to unforeseen circumstances or events beyond our control.
   3. We shall not be liable for changes, cancellations or any other effect on your Booking due to events beyond our reasonable control (Force Majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, and adverse weather conditions.
   4. No refunds will be made for non-arrivals
   5. Bookings made through online travel agents are subject to the cancellation terms of those platforms.
5. Guest Responsibilities
   1. You are responsible for your conduct and that of any visitors. Noise disturbances, especially between 10 PM and 7 AM, and large gatherings are grounds for immediate termination of the rental Agreement.
   2. The Property should be maintained in a clean and tidy state, and all furniture and appliances should be used responsibly and in accordance with provided instructions.
   3. Smoking is strictly prohibited within the apartments, on balconies, and within doorways. Smoking must occur in designated smoking areas or at a suitable distance from doors and windows to prevent smoke odour from entering the Property. Where there is evidence of smoking within the apartment, we reserve the right to charge £100 for specialist cleaning, as an Additional Charge
   4. Any Guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.
   5. You shall ensure that the Property is locked whenever you are not in it. You shall guard the keys against loss or theft at all times. On Check-out, keys must be left in the key box (or the same place as you collected them from) or as detailed in your Check-out instructions and the accommodation must be left locked. Loss of keys will incur an Additional Charge of up to £100.
   6. You will not change any lock to the Property or have any duplicate keys made.
   7. When Guests with small children occupy the Property, they undertake to provide all suitable childproofing safety equipment.
   8. You will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.
   9. You will not behave in an abusive or threatening manner toward our staff our any neighbours to the Property.
6. Security, Damage and Maintenance
   1. Unless we receive notification of an issue within three hours of Check-in we will be entitled to assume that you have fully accepted that the condition of the Apartment is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.
   2. You are responsible for any damage to the apartment or its contents during your stay, except for normal wear and tear.
   3. We do not permit towels or linens to be taken from the Property
   4. Cars and their contents are parked at their owners' risk. Please ensure that cars are locked and possessions are left out of sight.
   5. Property left in the apartment will be kept for 1 week after departure or forwarded at your expense.
   6. We will retain keys to the Property and will access the Property to provide the services set out in this Agreement and any necessary maintenance and also to inspect the Property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the Property at any time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the Property.
   7. You will allow us or our authorised representatives permission at all times to enter the Apartment to inspect its condition or carry out maintenance.
   8. You will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the Property or its contents, and shall desist from attempting to remedy such problem on your own.
   9. You will not make any alterations to the Property, or attempt to make any repairs.
   10. You will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the Property or allow them to overflow, and will immediately report any such blockage etc. to us
   11. You will take all reasonable precautions to prevent condensation by keeping the Property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the apartment.
7. Liability, Insurance and Services
   1. You are responsible for your own insurance. Our property insurance does not cover personal belongings of yours.
   2. We are not liable for personal injuries or damage to your Property unless it results from our negligence.
   3. You will not do or permit any act reasonably likely to make any insurance policy on the Property void or voidable or increase the premium.
   4. Save where there is a total failure to provide useful accommodation as reasonably expected under this Agreement, we cannot be held responsible for any failure or interruption to services to the apartment, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
   5. All descriptions and photographs of the Apartment are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.
   6. Wireless Broadband Internet is usually available at our apartments, however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses. All usage of the broadband must be within normal usage amounts (generally, 2GB download per day) unless otherwise agreed.
   7. You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our fault) in connection with this Agreement or in connection with any use or misuse of the Apartment, except for personal injury or death caused by our act or omission.
8. Complaints and Termination
   1. This Agreement may be ended by us with immediate effect if: - the accommodation fee is not paid on the payment day, or if you are in breach of any of the terms or conditions set out in this document; or the client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her. We may also terminate this Agreement at any time and for any reason on giving the client reasonable written notice.
   2. Please notify us of any complaints as promptly as possible, and we will strive to address them swiftly. If an issue remains unresolved by the end of your stay, please submit your complaint in writing. We will review and respond according to our Complaints Policy: https://www.dropbox.com/scl/fi/s4kme0cwakvfnr2n129de/COMPLAINTS-POLICY.pdf?rlkey=7tlsbljzq5kdf13gpi3gf396s&dl=0
9. Pet Policy
   1. You will not keep any animals, insects, birds or reptiles in the Property, without our permission. Pets are allowed only in designated pet-friendly units with prior approval. An additional fee of £10 per pet per night is charged separately.
   2. Pet owners are responsible for cleaning up any/all pet refuse. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees. All pets must be up-to-date on rabies vaccinations and all other vaccinations. Heartworm prevention is highly recommended. All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival. Fleas and ticks are very rampant and can cause harmful/fatal illness to humans and pets. All items above are the sole responsibility of the pet owner. We assume no responsibility for illness or injury that humans or pets may incur while on the premises, unless it results from an act or omission on our part.
10. Data Protection
    1. We adhere to strict Data Protection policies as mandated by law. Personal data collected is used solely for the purposes of fulfilling this Agreement. For more information on how we manage your data please see our GDPR and Privacy Policy: https://www.dropbox.com/scl/fi/rtdq5pcvpw3izn4n51kmp/GDPR-Policy-140624.pdf?rlkey=kcyots1wxlt1b5qd1oyltkit0&dl=0
11. Legal Jurisdiction
    1. This Agreement is governed by the laws of England and Wales, or Scotland if the Property is located there, and any disputes will be subject to the exclusive jurisdiction of these courts.
12. General Provisions
    1. If any part of these terms becomes void or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable.

Contact Us

For any questions or concerns, please contact us at:

Email: info@shetlandstays.com

Phone: +44 203 302 4561

By agreeing to these terms, you confirm that you understand your rights and obligations as outlined herein